Deleting your account

Dokumen ini disediakan dalam bahasa Inggris. Versi bahasa Jepang yang berlaku.

This page explains how to delete your Garoop account (the super app and the Android app jp.garoop.superapp.twa) and the data linked to it. Deletion cannot be undone.

It is removed from every Garoop app

Garoop's apps (Studio, Land, Baby, Novel, TV, Training School and Pay) share one Garoop account. Deleting it here means it can no longer be used in any of them, and the data in every app is deleted together.

How to delete

1. Log in on this page with the account you want to delete.

2. Type the confirmation word “DELETE” in the form below.

3. If you set up a wallet in Garoop Pay, also enter the parent passcode.

4. Press “Delete permanently”. It happens immediately.

What is erased

・Profile (name, icon, email address, password)

・Sign-in connections (the link to Google / X / LINE etc. and its tokens)

・The garu balance, every record of it changing, and items exchanged in the shop

・Learning and mission records, submitted works and novels, and comments posted

・Your babies in Garoop Baby and their records

・The Garoop Pay wallet, chores, limit settings, passcodes and trouble reports

What is kept

・Paid-plan applications and payment records

These record payments that actually took place and are needed as accounting and tax evidence. By then the account has been anonymised, so they cannot be traced to a person.

When it happens

Immediately. There is no waiting period. Copies in backups are rotated out within 30 days at most.

If you cannot delete it here